Privacy Policy

1. Information We Collect

We collect the following types of information when you use the Platform:

• Account Information: Full name, email address, phone number, password (encrypted), account type.
• Profile Information: Profile picture, electronic signature, language and notification preferences.
• Booking and Payment Information: Booking details, payment history, payment receipts, wallet balance.
• Usage Data: Login history, IP address, browser type, pages visited.
• Cookies: We use cookies to enhance your experience and analyze Platform usage. For more details, see our Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving the Platform services
• Processing bookings, payments, and issuing tax invoices
• Communicating with you about your account, bookings, and service updates
• Analyzing Platform usage to improve user experience
• Complying with legal and regulatory obligations
• Detecting and preventing fraud and unauthorized activities

3. Data Sharing

We do not sell your personal information to third parties. We may share your information in the following cases:

• With Service Providers: Server hosting companies, payment gateways, email services - all bound by data protection agreements.
• Legal Compliance: If required by law or court order to disclose your information.
• With Your Consent: In any other cases, we will ask for your explicit consent before sharing your data.

4. Data Security

We implement strict security measures to protect your data:

• Encryption of all data transmitted via SSL/TLS
• Password encryption using secure algorithms
• Complete data isolation between offices and tenants
• Daily data backups
• Role-based access control (RBAC)
• Continuous monitoring to detect suspicious activities

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account cancellation, we may retain certain data to comply with legal obligations (such as invoices and financial records) for up to 5 years in accordance with Egyptian laws. You may request deletion of your personal data at any time, and we will comply subject to legal requirements.

6. Your Rights Under Data Protection Law

In accordance with the Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request restriction of your data processing.
• Right to Data Portability: Request transfer of your data to another provider in a structured format.
• Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@enterprise-office.com.

7. International Data Transfers

Your data is hosted on servers within the Arab Republic of Egypt. If it becomes necessary to transfer your data outside Egypt, we will ensure the transfer is conducted with appropriate safeguards and in compliance with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through a notice on the Platform. Your continued use of the Platform after modifications constitutes acceptance of the updated policy.

9. Contact

For inquiries regarding your data privacy, please contact our Data Protection Officer at:
Email: info@enterprise-office.com
Phone: +20 111 262 5762